links for 2010-06-25

• FT.com / Columnists / John Gapper - How not to salvage a reputation, at BP and beyond
  It is near-impossible for a company to win the battle for hearts and minds when trouble strikes; the best it can do is not lose too disastrously. Mr Hayward fought solo and ended, as Charlie Rich once sang, with “not a friend around to help me”.
  (tags: bp hayward FT crisis crisismanagement PR agowers oilspill)
• FT.com / Management - The perils of a tarnished brand
  "When you're big you're not cute anymore"
  (tags: ft starbucks brand google BP apple business marketing)